Call Center
Several companies often employ call center services for their customer service and technical support rather than setting up an in house department for those services. Ever wonder why? I have and one of the explanation given to me was that in house support is more expensive than contracting an off shore call center to do the job for you. Many huge companies in the US have set up contract with different BPO’s on the other side of the globe to be their customer service and tech support
lines.
